Shipping Policy
Last Updated: January 21, 2026
Where Do We Deliver?
✓ Pan-India delivery (most pin codes)
✓ Enter your pin code at checkout to confirm availability
✓ We are continuously expanding our delivery areas
How Long Will Delivery Take?
Processing Time
✓ Orders are delivered within 1–2 business days after payment
✓ Orders placed on weekends or holidays are delivered on the next working day
What Happens When You Order?
✓ You place the order and complete payment
✓ We prepare and pack your order (1–2 days)
✓ Order is handed over to the courier partner
✓ Courier picks up from our facility
✓ Order is delivered to your address
✓ You receive and accept the package
Track Your Order
✓ Tracking number shared via SMS/Email
✓ Track shipment on the courier partner’s website
✓ View order status in your account
✓ Receive updates at every delivery stage
How Is Your Food Packed?
✓ Sealed in food-safe containers
✓ Protected with bubble wrap
✓ Tamper-proof sealing applied
✓ Ice packs used for perishable items (if required)
✓ Eco-friendly and recyclable packaging materials
Before Accepting Delivery
✓ Ensure the outer packaging is not damaged
✓ Check that the seal is intact
✓ Look for any leakage
✓ If damaged, refuse delivery immediately
What If Delivery Fails?
We attempt delivery up to 3 times:
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First attempt – Day 1
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Second attempt – Day 2
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Third attempt – Day 3
If all attempts fail, the order is returned to us and a refund will be initiated.
Failed Delivery? Here’s How to Avoid It
✓ Provide a complete address with landmarks
✓ Keep your phone reachable
✓ Be available during delivery hours
✓ Add an alternate contact number if possible
✓ Track your order regularly
Lost or Damaged Package
If not received:
✓ Once confirmed lost, a full refund or free reshipment will be provided
If received damaged:
✓ Report the issue within 24 hours of delivery
✓ Share clear photos of the package
✓ We will arrange a replacement or refund
Address Change
✗ Address changes are not allowed after the order is placed
✗ Address cannot be changed once the order is shipped
Bulk Orders
For bulk orders (25+ units):
✓ Special pricing available
✓ Custom delivery schedules possible
Please contact us in advance for bulk requirements.
Problems Beyond Our Control
We are not responsible for delivery delays caused by:
✗ Bad weather conditions
✗ Natural disasters
✗ Strikes or bandh
✗ Government restrictions
✗ Courier partner operational issues
We will notify you if such delays occur.
Need Help With Shipping?
📧 Email: meeraakohli@gmail.com
📞 Call: 9999661899
💬 WhatsApp: 9999661899
Customer Support Hours:
Monday to Saturday, 9:00 AM – 6:00 PM IST
Quick Tips
✓ Place orders early during festivals
✓ Track your shipment daily
✓ Save your tracking number
✓ Answer delivery calls promptly
✓ Report issues immediately
✓ Take a photo of the package upon delivery
That’s it! We ensure your food reaches you fresh, safe, and delicious 😊